Owner FAQs

Answers to your frequently asked questions

• What’s the difference between Tenant Placement and Property Management?

  The biggest difference between our Tenant Placement and Property Management services starts after the lease has been signed. With our Tenant Placement service, we handle all of the advertising, showing, and tenant screening to find a qualified renter for your property. Once the deposit and move-in costs have been collected and the lease agreement signed, we turn management back over to you to handle moving forward. With our Property Management services, we handle every aspect of property management, including advertising, tenant screening, annual accounting, maintenance requests, site visits, leasing issues, rent collection and more!

• How long does it take to find a tenant?

  The time to find a tenant depends on market conditions, property price, and location. We work to prepare the property for rent, market it aggressively, and respond to all inquiries to minimize vacancy.

• Can I choose the tenants?

  No. Fair Housing Laws prohibit discrimination in tenant selection based on specific classes. Therefore, to abide by the laws and protect you, we choose the tenants.

• Do I have to pay for utilities?

  We request that you maintain the utilities (such as electricity/gas, water) in your name until we have the unit rented out. This will allow us to effectively show your home and take care of any cleaning or maintenance, if necessary. Once a tenant has been selected, we request that they transfer any utilities in which they will be responsible for paying, upon move-in.

• What are the initial costs?

  We request that you have the property “rent ready” by having the home and carpets professionally cleaned, having any deferred maintenance (such as painting, lawn care, air filter replacements, light bulbs replaced, etc.) be taken care of, and any inoperable items repaired or replaced prior to making the home available for rent. The owner is responsible for any “rent ready” costs.

  Please see our Rent Ready Guide under Owner Resources.

• Do you sell real estate too?

  Yes! We are always happy to help our clients expand their portfolio or reinvest their proceeds into other properties. By having an established relationship with the tenant, we can help arrange the sale of a property while navigating the ins and outs of Landlord Tenant Laws. By having an established relationship with you, as an owner, we can easily onboard a new property with ease.

• How and when will I receive my money

  • Owners payments are initiated on the 10th of each month. Bank processing time can sometimes take up 5 business days. It is highly recommended that you always keep at least one month’s mortgage payment as a reserve so you are never waiting on payment from us to pay your mortgage. Bank processing speeds are out of our control.
  • Detailed Owner Statements are posted on the same day.
  • Access your statements anytime through the online Owner Portal.
  • Funds are deposited via ACH to your chosen bank account.
  • Year-End statements and 1099-MISC are provided for tax purposes

• How is rent collection handled?

  At Nest Property Solutions, rent is due on the 1st and late after the 5th. Tenants have many convenient ways to pay rent including by ACH or Debit/Credit Card through their Tenant Portal, cash using our Electronic Cash Payment program accepted at Walmart and Walgreens, or by cashiers check or money order.

• Should I allow pets?

  Pet ownership is at an all-time high in the US. Most pet owners consider their pets as family and won’t even consider a property that would require them to give up their beloved animal. Here are several reasons for having a pet-friendly property: (1) Approximately 70% more potential applicants will be interested in your property which means you’re likely to get a higher quality of applicant, shorter period of vacancy, and higher rent. (2) Pet owners are more likely to renew their lease. (3) Pet owners are frequently more responsible tenants. Nest Property Solutions strongly recommends property owners to allow pets. We have stringent screening and policies in place to protect your property from unnecessary damage and we stand behind it with our Pet Guarantee.

• Will you pay my mortgage, HOA dues, property taxes, or other related property bills?

  Due to the level of liability involved, we do not make mortgage, HOA, property tax, or related payments on your behalf. You will need to manage these bills to avoid any potential liens, judgments, and/or foreclosures on the property. We can, however, manage utility bills.

• What is your tenant screen process?

  All potential residents (18+) must complete our online rental application. Once submitted, our team will review the information provided, verify income to ensure the total gross household income is at least 3X than the rent. We also complete a national criminal and eviction check, review their credit and rental history to find out if they owe money to a previous landlord or utility company. We have formal criteria for applicant approval that you are welcome to review.

  It is the Policy of the owners and managers of this management company and/or landlord not to discriminate against anyone in any respect in the rental of this dwelling unit because of race, nationality, religion, sex, disability, marital status, familial status / having children under the age of 18, sexual orientation and/or military veteran status.

• Who holds the tenant security deposit?

  For full service property management we hold the deposit in a trust account until the tenant moves out and at the end of their lease it is refunded in accordance with state and federal guidelines. If you are utilizing tenant placement only, then the deposit would be turned over to you when the tenant moves in.

• Aren’t All Property Management companies the same?

  No. Some property management companies offer only limited services for discounted pricing; some firms are designed for owners who like to be very involved in the day-to-day management of their homes; and some firms (like Nest Property Solutions) are full service firms designed to handle ALL aspects of the property management experience.

• Do you inspect my rental property?

  Yes. We perform an annual property inspection. The purpose of this inspection is to ensure the property is being well cared for, there are no lease violations, and to look for potential deferred maintenance issues before they become a problem. You are provided a copy of all property inspections.

• What is a Reserve?

  This is your minimum maintenance reserve that is held on your account. This allows us to facilitate routine & minor maintenance items. This can be funded via your owner’s portal. If reserve funds are not received, they will be funded via rent received.