Tenant FAQs

Answers to your frequently asked questions

• What if I’m not ready to move? Can you hold the house for me?

  Once an application is approved, the unit can be held for up to two weeks. A “holding fee” equaling 25% of the security deposit will be required. The holding fee will become the security deposit. If, for any reason, the applicant no longer wants to rent the unit, it will be put back on the market and the holding fee will be retained by Nest Property Solutions as compensation for lost rent and showing opportunities.

• I have bad credit, will I be able to qualify?

  To make the application process as smooth as possible we’ve listed our tenant screening criteria on our website. We ask all applicants to please review our application process online. There are many factors involved, so we encourage you to read through the criteria prior to applying.

• I don’t want to pay for the screening fee and be denied. How can I be sure that I will be approved?

  We never want to accept an application or an application fee from a tenant who may have a disqualifying factor. Please review our screening criteria on our website. If you feel you meet all our requirements we’d love for you to apply but applying is not a guarantee of acceptance.

• My spouse or co-applicant does not work; does he/she need to apply to?

  Yes. We do require each adult living at the property to complete an application package.

• How old do you have to be to apply?

  18 years or older. All adults over 18 who plan to reside in the home, must apply. This includes 18-year-old children living with parents.

• Is the deposit refundable?

  Deposits are always refundable if all conditions of the lease are met.

• You have a property I want to rent. How do I apply?

  Please see our online application.

• How do I pay rent?

  All rent should be paid through your portal. If you have not accessed your portal yet we can help you with that.

• I want to get a pet. What do I do?

  All pets must have written approval prior to being brought to the property. Call or email your property manager to determine if pets are allowed and what the process is to add a pet to your lease.

• I want to move out, but my roommate wants to stay. What do I do?

  You must submit your intent to move out in writing. If the remaining roommate does not qualify on their own, all occupants may be asked to move out at the same time.

• My lease expiration is coming and I want to move out. What do I do?

  Send us a written notice at least 20 days before the end of the month. More details in the Resident Handbook.

• Who is responsible for paying for repairs & maintenance requests?

  Residents are responsible for reporting any maintenance issues or needed repairs via the portal as soon as possible, in order to prevent further damage or safety hazards. The landlord is responsible for paying for repairs and maintenance, unless the damage was caused by the resident's actions, negligence or their invitees including, but not limited to drain stoppages and debris stuck in garbage disposal.

• How do I request maintenance?

  For non-emergency maintenance requests, please submit a request through your tenant portal.

  For emergency maintenance, please call us at 509-350-4441. You may text and leave a voicemail.

  • Water leaks and burst pipes - Please turn the main water shutoff off and then call your property manager.
  • Fire and/or smoke inside the property - Please leave home, call 911 then your property manager.
  • Gas odor/carbon monoxide detector alarming - Please leave home, call gas company or 911, then your property manager.
  • Loss of heat
  • Loss of running water (hot or cold)
  • Loss of power, except neighborhood outages or failure to pay electricity bill